Frequenty Asked Questions

We specialise in four key areas of personal and business protection:

• Business Protection
• Critical Illness Cover
• Life Insurance
• Income Protection

Whether you’re securing your business’s future, protecting your family’s financial stability, or planning for the unexpected, we can help you choose the right cover, clearly, confidently, and without pressure.

We make insurance simple and stress-free starting with a free, no-obligation consultation where we discuss your financial circumstances. At the follow up meeting, we will come up with a basic proposal of the next step, which includes research of your options, and present tailored recommendations and proposed solutions. Once you’re happy, we handle the paperwork and stay in touch over time with regular reviews and ongoing support if required.

We’re based in Dorset, in South West England, working with individuals, families, and businesses across the county and surrounding areas. As local Independent Protection Advisers, we’re closely connected to our community and are happy to offer face-to-face meetings, as well as virtual meetings, whichever suits you best.

Yes, because when life takes an unexpected turn, the financial support can be invaluable. It’s easy to feel invincible when things are going well, but illness, accidents or loss can happen to anyone. The right cover gives you a financial safety net, helping you protect what matters most: your family, your home, or your business. We hope you never need to use it, but having the right policy in place means you’re prepared if the worst does happen. It’s peace of mind you can count on, and that’s always worth the investment.

If you’d like to know more about our services or how we work, feel free to contact us or browse our case studies to see how we’ve helped others. We’re always happy to answer questions.

We understand, choosing an Independent Protection Adviser is a big decision. But if you want honest advice, friendly support, and tailored cover from people who care, you’re in the right place. Our clients stay with us for years, because we listen, we care, and we deliver. Still unsure? Send us a message, there’s no pressure.

Working with a local Independent Protection Adviser means you get personal service and real conversations, not call centres. We understand the needs of Dorset-based businesses and families and can meet face-to-face or virtually. Our local knowledge, long-standing reputation, and friendly approach make a big difference when it comes to protecting what matters most to you.

As Independent Protection Advisers, we work with a carefully selected range of trusted insurers. Rest assured, we choose only from high-quality providers, tailoring our recommendations to your needs, goals, and budget.

Yes. Merit Protection is a trading name of Merit Financial Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). We follow strict standards and always act in your best interests. You can verify our credentials on the FCA register at any time.

We always aim to provide excellent service, but if you’re unhappy for any reason, please contact us at:

zuzana@meritfinancialservices.co.uk or call (01305) 781225.

We have a formal complaints process which we’ll share with you on request. If we can’t resolve your complaint, you may be able to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by calling 0800 0234 567.